Cancellation Policy

Cancellation and Rescheduling Policy Advance Notice Requirements 24-Hour Notice: Please provide at least 24 hours advance notice to cancel or reschedule your appointment. This allows us to offer your time slot to other clients who may be waiting. Same-Day Changes: Appointments cancelled or rescheduled with less than 24 hours notice will be subject to our late cancellation fees. Fees Late Cancellation Fee: $50 for appointments cancelled with less than 24 hours notice No-Show Fee: $75 for missed appointments without any prior notice Emergency Exceptions: Fees may be waived for genuine emergencies, such as medical emergencies, family crises, severe weather, etc.). How to Cancel or Reschedule Phone: Call our voicemail at +1 978-381-5041 Email: Send notice to Henry@HenryAllen.org WhatsApp: Leave a text or audio message at +34 658 63 68 77 Please include your name, appointment date/time, and preferred new appointment time (if rescheduling). Rescheduling Guidelines I will do my best to accommodate your preferred new appointment time Rescheduled appointments must be within the same week when possible Frequent rescheduling may affect your regular appointment slot availability Payment Policy Cancellation fees are due by or before your next scheduled appointment, or will be reflected on your monthly invoice Payment plans may be available for financial hardship situations Our Commitment I understand that life circumstances can change unexpectedly. This policy helps us both maintain consistent care, while respecting everyone's time and our therapeutic relationship. This policy will be reviewed with you during your initial session and a copy will be provided for your records.

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