Cancellation and Rescheduling Policy

Advance Notice Requirements

24-Hour Notice: Please provide at least 24 hours advance notice to cancel or reschedule your appointment.

This allows us to offer your time slot to other clients who may be waiting.

Same-Day Changes: Appointments cancelled or rescheduled with less than 24 hours notice will be subject to our late cancellation fees.

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Fees

Late Cancellation Fee: $50 for appointments cancelled with less than 24 hours notice

No-Show Fee: $75 for missed appointments without any prior notice

Emergency Exceptions: Fees may be waived for genuine emergencies, such as medical emergencies, family crises,

severe weather, etc.).

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How to Cancel or Reschedule

• Phone: Call our voicemail at +1 978-381-5041

• Email: Send notice to Henry@HenryAllen.org

• WhatsApp: Leave a text or audio message at +34 658 63 68 77

Please include your name, appointment date/time, and preferred new appointment time (if rescheduling).

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Rescheduling Guidelines

• I will do my best to accommodate your preferred new appointment time

• Rescheduled appointments must be within the same week when possible

• Frequent rescheduling may affect your regular appointment slot availability

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Payment Policy

• Cancellation fees are due by or before your next scheduled appointment, or will be reflected on your monthly invoice.

• Payment plans may be available for financial hardship situations

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Our Commitment

I understand that life circumstances can change unexpectedly. This policy helps us both maintain consistent care, while respecting everyone's time and our therapeutic relationship.

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This policy will be reviewed with you during your initial session and a copy will be provided for your records.